Category Archives: How LaundryRepublic works

Make your own shirt folder!

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At LaundryRepublic, our customers can set preferences for how they would like their dry cleaning and laundry to be done. For example, some customers prefer their shirts to be returned folded because they travel for business. They come packed like brand new shirts, ready to wear after a long journey.

Here’s a little industry secret: you can produce your own perfectly-folded shirts every time by making your own shirt folder using nothing more than some cardboard and tape.

Our friends at Instructables have produced a simple walk-through guide, here: http://www.instructables.com/id/Shirt-Folder/

And of course if you’d prefer us to fold your shirts for you, you can set your account preferences here: https://www.laundryrepublic.com/preferences.html, or by clicking on the ‘My preferences’ option in the menu in the top right of your screen when logged in to your LR account

New video and website facelift

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LR videoWe’ve created a new video that explains how to use our service – check it out on youtube: http://www.youtube.com/watch?v=cT8TPvsR6l8

This will form part of a series of improvements to our website, to make it easier to use and understand. You’ll start to see these coming through over the next few weeks, beginning with a facelift to our home page!

What customer satisfaction means to LR

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Having once worked in the City and, when it came to dry cleaners, experiencing only frustration at poor customer service and restricted opening hours, the founders of LaundryRepublic decided something needed to change! They set up a dry cleaning company which operates 24/7 in your own home and is focused on providing excellent customer service.

And here we are, three years later, caring passionately about the quality of the services we offer and our customers’ satisfaction. We like keeping our customers fully informed at every stage of the process and recognise their long term value. Our customers receive a text and an email as soon as we have processed their clothes with an inventory of their order, the cost and the estimated delivery date. They receive another when their order is all clean and ready to be collected from the locker or their concierge.

Our customer satisfaction guarantee means if a customer isn’t happy with the cleaning or pressing of any item, we’ll do everything we can to resolve the issue immediately. Our customers’ feedback help us to improve our service so we regularly ask them to rate their experience out of 5. We average between 4.6 and 4.8 on all measures, from hundreds of responses – that’s a lot of happy customers!

“I’ve found the whole service experience from placing the order to collecting my items hassle free. I was also very impressed with the level of communication throughout the cleaning process, it was very refreshing to receive updates rather than the customer having to chase up his own order (which has been known to happen before).” Stewart B, NW1

If you want to know more about what our lovely customers say, you can see more on our website (here: http://laundryrepublic.com/what-our-customers-say.html)

LaundryRepublic behind the scenes

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Since I started working at LaundryRepublic I’ve spoken to a lot of people who aren’t sure what the process behind dry cleaning actually involves. So here’s a little information on what goes on behind the scenes here at LaundryRepublic:

Our drivers collect all the orders from lockers or concierges and bring them back to LaundryRepublic HQ . Our team is then ready to get to work! Each garment of clothing goes through these steps whilst it’s with us :

Clothes processing – our team go through every order and count the items, and log them in the system (e.g. blouse, shirts) and examine the garments for stains or anything that may need repair. Each item is then tagged with an order number. All the clothes processing is video recorded.

Stain pre-treatment –  we pre-treat tough stains with special cleaning agents before washing/dry cleaning to try our best to make sure they are removed

Laundry and dry cleaning –Next step is to wash and dry clean the clothes according to the manufacturer’s care label or customer’s instruction. For wash laundry loads, our laundry team take great care to wash colours and whites separately to avoid colours running. Some delicate fabrics need dry cleaning, which means that the cleaning process is made using a liquid chemical solvent instead of water.  The clothes are loaded into a machine which looks a lot like a normal domestic machine but usually washes at a temperature slightly cooler

than a wash at home.

Post Spotting – Our dry cleaning team will examine the clothes, if any stains remain our team tries to remove them with special equipment and chemicals using steam, water, vacuum and air. This process will clean the majority of soil and spots, however some stains may sometimes prove to be very persistent.

Finishing – The final phase of the process includes finishing, pressing, steaming, ironing, and making any necessary repairs.

Quality check and orders assembly – After the clothing has been washed or dry cleaned, every garment goes through quality control to ensure a high quality finish for our customers every time. The orders are then re-assembled and packaged with our personalised LaundryRepublic bags.

The orders are now ready to be delivered by our drivers back to our customers. And that’s it, simple really!

24 Hour Laundry People

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What most annoys you about ordinary dry cleaners? If you said “opening hours” you are not alone. We ran an extensive survey and the results were clear: restrictive opening hours and distance from home won the Golden Bugbear awards. Luckily, LaundryRepublic solves both these problems, because our secure drop-off lockers sit in residential buildings throughout London and mean you can drop off your laundry at any time of day and don’t have to walk further than the lobby! Find out more about how LaundryRepublic works.