What customer satisfaction means to LR

Having once worked in the City and, when it came to dry cleaners, experiencing only frustration at poor customer service and restricted opening hours, the founders of LaundryRepublic decided something needed to change! They set up a dry cleaning company which operates 24/7 in your own home and is focused on providing excellent customer service.

And here we are, three years later, caring passionately about the quality of the services we offer and our customers’ satisfaction. We like keeping our customers fully informed at every stage of the process and recognise their long term value. Our customers receive a text and an email as soon as we have processed their clothes with an inventory of their order, the cost and the estimated delivery date. They receive another when their order is all clean and ready to be collected from the locker or their concierge.

Our customer satisfaction guarantee means if a customer isn’t happy with the cleaning or pressing of any item, we’ll do everything we can to resolve the issue immediately. Our customers’ feedback help us to improve our service so we regularly ask them to rate their experience out of 5. We average between 4.6 and 4.8 on all measures, from hundreds of responses – that’s a lot of happy customers!

“I’ve found the whole service experience from placing the order to collecting my items hassle free. I was also very impressed with the level of communication throughout the cleaning process, it was very refreshing to receive updates rather than the customer having to chase up his own order (which has been known to happen before).” Stewart B, NW1

If you want to know more about what our lovely customers say, you can see more on our website (here: http://laundryrepublic.com/what-our-customers-say.html)

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